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By Calvin Bannan, Founder & Director, CB Services Group

Adaptability is not just a competitive edge for small businesses, it’s a necessity. The journey from skilled practitioner to successful business owner is rarely straightforward, and the businesses that endure are those that embrace change, learn from missteps, and continue moving forward in the face of adversity.

Many small business founders begin with deep confidence in their technical or trade skills. It’s often this very expertise that gives them the push to start out on their own. However, one of the first and most difficult lessons they face is the realisation that being good at a craft does not automatically translate to being good at running a business.

Business Requires More Than Skill
The transition from being a technician to becoming an entrepreneur demands a significant shift in mindset. Business ownership isn’t just about delivering quality work anymore, it’s about generating leads, closing sales, managing cash flow, building a brand, and planning for the long term. Those early months or years can be especially tough as founders realise that technical excellence is only part of the equation; understanding how to run and grow a sustainable business is equally vital.

Hiring for Values, Not Just Skills
One of the most challenging aspects of this transition is often recruitment. Many small business owners start out with the expectation that others in the trade will naturally share their work ethic and standards. Unfortunately, that’s not always the case. Hiring becomes a process of trial and error. Over time, it becomes clear that success lies in recruiting not just for skill, but for mindset and values.

The most effective hiring strategies are those grounded in clear, non-negotiable values, traits like reliability, pride in workmanship, and a willingness to learn. Skills can be taught, but attitude and professionalism are much harder to instil. Building a dependable team aligned with the business’s core values allows founders to step back from the day-to-day operations and focus on scaling the business more strategically.

Managing Growth Without Losing Control
Growth, while desirable, also introduces a new layer of complexity. Rapid expansion can strain even the most well-run businesses. The demands of increased customer volume, higher expectations, and stretched resources can quickly overwhelm unprepared systems. To make growth sustainable, businesses must evolve their internal operations, bringing in structured processes, leadership roles, and stronger delegation practices.

Implementing systems for planning, communication, and performance management becomes essential. What once could be managed informally now requires clarity, consistency, and coordination. Small businesses that scale successfully do so by balancing agility with structure, retaining the responsiveness of a small team while developing the infrastructure needed to support larger operations.

The Importance of Flexibility
Throughout all these phases, startup, hiring, scaling, adaptability is the common thread. Business owners must be willing to reassess what isn’t working and make bold adjustments when needed. The ability to reflect, pivot, and improve processes quickly separates those who survive from those who stall.

Why Persistence Pays Off
Equally important is persistence. There will inevitably be periods where everything feels like an uphill battle, where growth slows, leads dry up, staff challenges arise, or plans fail to materialise. These low points are part of the entrepreneurial experience. But crucially, they are also the times when the most meaningful growth happens.

Small business ownership is often best compared to climbing a mountain. There are moments of triumph and exhilarating views, followed by steep descents that test resolve. What most people don’t see are the times when a backward step is necessary in order to find a better path forward. They force reflection, re-alignment, and eventually, renewal.

Fail Fast, Learn Fast, Grow Fast
This process of failing, learning, adapting, and continuing, drives long-term success. Mistakes, while painful, are often the most effective teachers. The quicker entrepreneurs can recognise them, extract the lesson, and apply changes, the quicker they move toward building a more resilient, well-run business.

Consistency Over Perfection
Perhaps the most critical takeaway for anyone in the early stages of building a business is this: consistency matters more than perfection. Success rarely arrives in a straight line. It’s the accumulation of small, deliberate steps, taken even when motivation is low or results are slow, that builds momentum over time.

There will always be moments of doubt, and setbacks are inevitable. But true failure only happens when progress stops entirely. As long as business owners keep showing up, making decisions, adjusting course, and moving forward, they remain in the game. That resilience, more than any single tactic or strategy, is what sets successful businesses apart.

In a world where market conditions shift rapidly, customer expectations evolve, and technology disrupts industries overnight, the ability to adapt quickly and stay grounded in core values is what ensures longevity. Those who cling too tightly to what worked yesterday risk falling behind. But those who stay open to change, who remain committed to learning and growth, are the ones most likely to thrive.

For small business owners, the journey will never be without challenge. But with adaptability, persistence, and clarity of purpose, success remains not only possible, but sustainable.

Calvin Bannan, Founder & Director, CB Services Group

Calvin Bannan is the founder and Director of CB Services Group, a fast-growing Glasgow-based company specialising in radiators, heating, plumbing, and drainage for both residential and commercial clients. Inspired by his stepfather, an engineer, Calvin pursued his own qualifications and built a career in the trade, starting as a call centre agent before stepping into the world of plumbing and heating at 17 years old.

Following years of hands-on experience as a fully qualified and gas safe heating and plumbing engineer, Calvin launched CB Plumbing & Heating Services in 2022 with a vision to deliver high-quality service and expertise. What began as a one-man operation quickly expanded to a team of 3 employed heating and plumbing engineers, reaching a first-year turnover of £135,359. By year two, revenue had more than doubled to £348,841, and today, with a team of seven, including his stepfather and stepbrother, Calvin is now leading the company into its next phase—scaling operations and moving into the commercial sector with the ambition of trebling turnover once again.

Beyond the business, Calvin brings the same drive and determination to his personal life. A passionate athlete, he travels worldwide to compete in Hyrox fitness events, constantly pushing his limits. His ability to combine strategic leadership with relentless ambition continues to shape CB Services Group into one of Scotland’s most dynamic emerging businesses.

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